We’ll get back to you within 24 hours, Monday to Friday, 9:00–17:00.

Replies may take a little longer on weekends and holidays.

You can contact us at hello@blondjewellery.com or through the form on our website.

All Blond jewellery is covered by a 1-year warranty against manufacturing defects.

This warranty includes faults in craftsmanship or materials that occur under normal use.

It does not cover:

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  everyday wear and tear
  
• 
  accidental damage
  
• 
  loss, theft, or improper care
  
• 
  unauthorised repairs or alterations
  

If you believe your piece has a manufacturing fault, please contact us at hello@blondjewellery.com and our team will review your case.

Your statutory rights are not affected.

When an order is packed and fulfilled you will receive a confirmation email with all shipping details, including a DHL Express tracking number. You can track you order at DHL.com

In-stock pieces are dispatched within 1–2 business days and typically delivered within 2–4 business days, depending on destination.

Made-To-Order items will be delivered within 6-8 weeks after placing your order.

Yes — we offer custom engraving on select pieces.

For bespoke or customised designs, please contact us at hello@blondjewellery.com, and we’ll let you know what is possible based on the piece and materials.

A made-to-order piece is crafted specifically for you once your order is placed.

This approach allows us to minimise waste, avoid overproduction, and ensure precise craftsmanship. Made-to-order items require additional production time and are not eligible for returns or cancellations once production has begun.

Our pieces are crafted from solid 9k Gold or 925 Sterling Silver, making them suitable for everyday wear.

However, to preserve the finish and longevity of your jewellery, we recommend removing it before:

• 
  swimming (especially in chlorinated pools or the sea)
  
• 
  exercising
  
• 
  applying lotions, perfumes, or hair products
  

Proper care will help maintain the shine and condition of your pieces over time.

Diamonds and White Sapphires are both brilliant, durable stones, but with distinct characteristics.

• 
  Diamonds have the highest brilliance and sparkle due to their unique refractive index. They are the hardest natural material on Earth, making them exceptionally durable for daily wear.
  
• 
  White Sapphires offer a softer, more diffused shine. They are slightly less brilliant than diamonds but remain highly durable and refined in appearance.
  

Both options are ethically sourced and set using our signature bezel technique.

We accept a variety of payment methods including credit/debit cards, PayPal, and other digital wallets for your convenience.

We offer a 14-day return policy for unused and unopened products that are not Made-To-Order. Please visit our Returns & Exchanges page for more details.

Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.

You can cancel or modify your order before it goes into production or before it is shipped. Please contact our customer service team for assistance.

Yes, we offer gift cards. You can purchase them directly from our website or contact us for help.